I saw the posting:
“I have used your conference call system several times for my work/company. There are several of us who use the system and we are wondering why we each get different PIN #s when we sign-up for a call. Originally when I set-up our account, I created a specific PIN # for all of us to use. I’ve never seen that number; whenever I schedule a call I get a number assigned by Rondee. However, lately, my colleagues & I are noticing we are each getting different PIN #s for the same call. Why is this? And, what happened to the PIN # I created when I started our account? I look forward to your response.”
The heart of the confusion, I suspect, is coming from the difference between Rondee-On-Demand and Scheduled Rondee. Here is the difference:
Scheduled Rondees are calendared through the Rondee website. You sign in to Rondee.com to choose the date and time for the call. Rondee sends out email invitations, and invitees respond on the Rondee website. Rondee keeps track of the attendance and displays the call title, agenda and responses on a page unique to that call. Various features can be enabled such as call recording, automated reminders and recurring conferences. Rondee emails each participant a different PIN code unique to him or her.
Rondee On Demand conferences are not scheduled through the Rondee website. Instead, you independently notify your invitees of the date/time, and all participants dial in with the exact same PIN code. Click here to get a PIN code for Rondee On Demand.
What I think happened is that you signed up with a Rondee On Demand PIN originally and are now using Scheduled Rondee….