Free Conference Calling Blog

a user recently wrote to us and said: “I have just signed up for Rondee. My question is if someone from sacramento calls the 619 # are they charge long distance?”

A call from Sacramento to area code 619 is, by definition, a long-distance call. How much they will pay for that call is really a function of what carrier they have.  Rondee does not charge for our free conference call service. The person in Sacramento will either pay nothing for the call (if they have a flat rate unlimited plan) or a per minute rate equal to whatever the rate is her carrier normally charges for calls to San Diego from Sacramento.

I saw the posting:

“I have used your conference call system several times for my work/company. There are several of us who use the system and we are wondering why we each get different PIN #s when we sign-up for a call. Originally when I set-up our account, I created a specific PIN # for all of us to use. I’ve never seen that number; whenever I schedule a call I get a number assigned by Rondee. However, lately, my colleagues & I are noticing we are each getting different PIN #s for the same call. Why is this? And, what happened to the PIN # I created when I started our account? I look forward to your response.”

The heart of the confusion, I suspect, is coming from the difference between Rondee-On-Demand and Scheduled Rondee.  Here is the difference:

Scheduled Rondees are calendared through the Rondee website. You sign in to Rondee.com to choose the date and time for the call. Rondee sends out email invitations, and invitees respond on the Rondee website. Rondee keeps track of the attendance and displays the call title, agenda and responses on a page unique to that call. Various features can be enabled such as call recording, automated reminders and recurring conferences. Rondee emails each participant a different PIN code unique to him or her.

Rondee On Demand conferences are not scheduled through the Rondee website. Instead, you independently notify your invitees of the date/time, and all participants dial in with the exact same PIN code. Click here to get a PIN code for Rondee On Demand.

What I think happened is that you signed up with a Rondee On Demand PIN originally and are now using Scheduled Rondee….

I saw someone’s question: “Is the On demand conference call pin associated with my email address forever or does it ever expire?”

It is valid as long as the conference call PIN is accessed at least once every six months.

I saw the note: “How do you mute on conference call? How do you unmute?”

While on an actual Rondee teleconference call, you can:

Press the pound (#) key. After that:

Press 1 to mute or unmute yourself

Each time you want to select one of these options on the conference call, you must first press the pound key

A user asked, my organization is comparing conference calling services:

1. any local Numbers to 518
> Not at this time

2. is access/join easy [example]
> Yes!  Just dial in and enter your PIN code

3. can we save conf to mp3
> Yes!

4. how many total connections per conf
> Previously up to 40.  Now up to 50.

5. any /all costs involved
> Rondee does not charge for our basic service.  Keep in mind that your phone carrier will deduct minutes from your cell plan or charge normal rates to call our 619 bridge number

6. any phone type restrictions?
> No!

1)      I added an email address after I scheduled my Rondee but there was no “send” button. How do I know my guest was invited?

* There is a button in the lower right-hand corner that says “update”.  You’ll want to make sure to click this button in order to have the new invitation sent out.  If you are still not sure if that worked, that refresh and look at the invitation page and see if the new person you invite to the conference call appears there (in the “not replied” section).

2) Must the Organizer call in by phone or Skype or just login on computer to the call for him/her to be heard on the conference call?

* For the organizer to be heard on the conference call, the organizer must call in by phone or by Skype-out

A user asked: “Good morning, I have just registered with your conference calling website and will be scheduling a conference call for Nov. 19. I have entered the time, but the ending time I need to end at 11:30 a.m. How do I set the end time?”

You simply drag down the colored bar on the conferencing scheduling calendar.  For example, if the call is from 10.30 am to 11.30 am, you point your mouse to the dotted line next to 10:30 am and then drag it down until it reaches 11.30 am.

A user asked: “When I call in for a Rondee conference call from certain phone numbers, I get “Your pin is not found in the system” type message. When I call in from some other numbers for conferences, it accepts the pin. Any idea what is causing this?

We researched this issue and found that this conference call user was calling in on a VOIP carrier with a very long PIN.  Some VOIP carriers do not have good DTMF transmission and if even one digit gets dropped, the PIN is not recognizable.  For example, the user might enter 123456789 but what comes through is 13456789.

Occasionally this problem might also happen with cell carriers and poor cell reception.  The only solution is to dial back and enter each digit in the PIN slowly.

I saw someone asked: “I’m trying to figure this out. We do a lot of conference calling toll free at 6 cents/min/line and extra for international guests. Our cost here for Rondee conference calling would be in the long distance charge from the caller origination to your San Diego number. Right?”

The answer is yes!

A Rondee-On-Demand Conference Call PIN will naturally lapse if it is unused for a certain period of time (6 months).

If it is a Toll-Free enabled PIN, and you want to remove the Toll-Free feature, just log into your account, click on “My Account” and uncheck the box next to that PIN.