Free Conference Calling Blog

Sir or Madam:

I have a few questions about Rondee:

1. Can Rondee be used internationally by hosts and/or participants?

> Yes, anyone in the world can access a Rondee conference call

Is the dial in information the same if you are calling from another country?

> Yes, the conference call dial-in number remains the same

2. How many participants can dial in at one time and is there a time limit for how long the system can support those

callers?

> Currently we support up to 40 callers.  There is no limit for how long the system can support these conference callers as long as one person remains on the call the call is considered “open”

3. Can a host/company conduct more than one conference call simultaneously using Rondee?

> Absolutely. I would suggest that the easiest way to accomplish this goal is to register different PIN codes using this tool http://www.rondee.com/rondeenow/

Just saw this posting:

Hi there Rondee, Just wondering - if you enable toll free conference calling does that mean you give callers a choice to call either the 619 or the toll free number? Or does it automatically do toll free? Thanks!”

The answer is that conference callers will be notified of the Toll-Free conference option but they can use either the 1-800 number or the regular number to dial in.”

2 Questions that came in this morning

1)  Are recorded conference calls free?

We do not charge for audio recording.

conference call2)  When you send out an invite, can you set up a reminder, so that when they open up Outlook, there’s already a reminder in there, so they don’t forget about the upcoming meeting (i.e., 15 min. prior to call).

Right now our Outlook integration is providing an Outlook file (i.e an attachment that gets sent with the Rondee invite) that invitees can click to directly import the call details into Outlook.  We do not have a native reminder capability built it per se.

This question was just asked by a user:

If someone did not respond to their e-mail invitation for the Rondee phone converence (e.g., because they did not have access to e-mail), can they still
participate in the conference call if the host provides them with their PIN?

The answer is yes!

Can international callers be invited to attend a us conference call?  Are there additional charges for international
attendees other than the long distance fees?

Yes, international callers can be invited to attend a Rondee conference call.  There are no additional charges for international
participants other than the long distance fees your phone company might charge.

Here were some questions recently asked that others have also been asking about:
I am registered… and have a custom PIN.  When I set up a conference call on
demand… I set up a different PIN.  Why is that?

Scheduled Rondee and Rondee-On-Demand operate on two different systems even though they both access the same conference bridge.
Here is a quick summary of the difference between the two services:

Scheduled Rondees are calendared through the Rondee website. You sign in to Rondee.com to choose the date and time for the call. Rondee sends out email invitations, and invitees respond on the Rondee website. Rondee keeps track of the attendance and displays the call title, agenda and responses on a page unique to that call. Various features can be enabled such as call recording, automated reminders and recurring conferences. Rondee emails each participant a different PIN code unique to him or her.

Rondee On Demand conferences are not scheduled through the Rondee website. Instead, you independently notify your invitees of the date/time, and all participants dial in with the exact same PIN code. Click here to get a PIN code for Rondee On Demand.

Is it true that I can have multiple PINS attributed to my email
address?

I assume this question is in reference to Rondee-On-Demand and the answer is yes…. you can have multiple conference calling pin codes for Rondee-On-Demand associated with your e-mail.

Would this be, say, for different meetings?

Yes, this is typically the reason people have different PIN codes for Rondee-On-Demand.  Many folks use Rondee for conference calling in different aspects of their life (professional, nonprofit associations, personal, etc)

Why then do I have a personal PIN?  Is that for scheduled Rondees?

With scheduled Rondee conference calling, you have one PIN that is “glued” to your e-mail address.  You can change it if you want but it always follows you around to every Scheduled Rondee you organize and every Scheduled Rondee you are invited to.

Somebody just asked: Is there an option to have email reminders for invitees — either a confirmation that says “thanks for responding, here

are the details for your call” and/or a reminder shortly before the meeting takes place, whether it’s a day before or

just a few hours? That would be nice not only for user convenience.

>>> Yes, all of your invitees get a reminder 30 minutes prior to the call starting on your free conference bridge

Here is an example of a frequently raised question: “I have a conference call I need to schedule but I do not know all the invitees and some may be added last minute - is there a way to get a single pin code that any or all callers can use?”

There are a couple of solutions to this problem

1. By far, the most common thing that our organizers do is to simply distribute (offline) their own PIN code.  Last minute participants can simply call in with your PIN code.  Since you always retain the ability to change your PIN code in the future, you can ensure your privacy and security that way on all of your conference bridges.

2. A less common solution, but still viable one, is to flip from Scheduled Rondee to Rondee On Demand for phone conferencing.  That would solve the problem entirely because of the nature of how it works.

I saw a posting this morning where a user asked: ” What happens if two people customize their conference calling pins to be the same?  Will they log into each other’s meetings if they are scheduled at the same time?”

Assuming we are talking about Scheduled Rondee (as opposed to Rondee On-Demand)….our conferencing system will not allow two PINs to be the same, precisely for this very reason….

I saw this posting: “I just had a few questions: How many people can access a conference call at once?  Can they leave/return to a phone conference call in progress?  Will we have a private line/code to ensure only we can access our calls on the conference bridge?”

Please see my answers below:

1. You can have up to 40 people on a phone conference call at once. 

2. Yes, your callers can leave and return to a call that is in progress

3. Yes — just make sure not to share with anyone outside of your conferencing service circle!