“Nothing happens when I try to access my Rondee”
Friday, May 30th, 2008A few folks have written to us asking what could have happened. Invariably the answer is this: After inputting the PIN, you must press pound. Otherwise, Rondee will not know that you have finished inputting your PIN and will wait for you to continue. In a few cases, users report that they entered their PIN and pressed pound only to be told that “This Rondee is not in use”. Assuming you have dialed in at the correct time, this error message is generally caused if the PIN is entered too quickly or if the reception on your phone is poor and the tone transmission is affected. The solution is to re-enter your PIN a bit more slowly.