No. Calls to Rondee (Rondee area code 916 is in California and 409 is in Texas) cost no more than any other regular
long distance call you make from your home or office phone. Also, for cell phone users, a call to Rondee is exactly
like any other call you make.
On a separate note, Rondee’s premium service provides a 1-800 number and that costs 5 cents per minute per user who
dials in on the 1-800 number (you can have some callers using the toll number and some using the 1-800 number, all on the same call).
You can choose to record a call on either a Scheduled Rondee or On Demand Rondee.
For a Scheduled Rondee, you choose this feature on the page where you schedule the Rondee.
Participants are notified automatically and everyone who was invited may download the audio by clicking on a link that
will appear after the call is over (you have 30 days to download the audio). The link will appear on the exact same
page that displayed all the original details for that conference. You will be able to access this page through the
original invitation email or by logging into your account, clicking on “Scheduled Rondee,”
followed by “Show Past Rondees,” selecting the particular call you need and then clicking on the
“Conference Data” button. The file will be in MP3 format. Files become available about 60 minutes after
the last person exits the Rondee. AS EXPLAINED ON OUR FAQ PAGE, THE RECORDING FOR A SCEHDULED RONDEE WILL
NOT RECORD MULTIPLE CONFERENCES WITHIN THAT TIME FRAME. In other words, if your participants dial in and then
later hang up and dial back in again during the scheduled time frame, the recording will be for the longest session.
If you want the flexibility to record multiple sessions within a particular time frame, please record with
On Demand Rondee as described below.
For an On Demand Rondee, you choose this feature on the page where you configure the options for that On Demand PIN code.
Only the organizer may download the audio by clicking on a link that will appear after the call is over
(you have 30 days to download the audio). The audio will appear on the page corresponding to that On Demand PIN
code by clicking on “Access conference data and audio.” The file will be in MP3 format. Files become available
about 60 minutes after the last person exits the Rondee. AS EXPLAINED ON OUR FAQ PAGE, THE AUDIO FEATURE MUST
BE SWITCHED TO ON PRIOR TO THE CALL STARTING. AND, IF YOU DO BACK-TO-BACK ON DEMAND CALLS, THE AUDIO WILL ONLY RECORD
FOR THE SUBSEQUENT CONFERENCE CALL IF YOU LEAVE A 3 MINUTE GAP BETWEEN THE CONFERENCES.
Typically, Rondee calls have a 50-person limit. However, if you need to hold a call with more than 50
participants, please let us know what your call needs are and we will let you know if we can accommodate that.
In general, yes. However, there is one issue you should be aware of that affects a tiny percentage of users.
When using Rondee, you must enter a PIN code to join a conference call. Depending on how your carrier transmits
those touch tones, there is a small chance that your PIN code may be mis-transmitted by your carrier over to Rondee.
This problem is rare and seems to occur primarily with users of Magic Jack, Vonage and Century Link.
If you experience this problem, please let us know. Though we have no control over the way other carriers
transmit their tones, we can sometimes file trouble tickets with those carriers to address this problem.
This problem is rare but almost certainly caused by a mis-transmission by your carrier of the touch tones you
used to enter your PIN. It is a frustrating problem to tackle since Rondee has no control over the way carriers
transmit touch tones. The easiest solution is to simply hang-up and dial back in since your carrier will generally
get it right the second time if the first mis-transmission was a fluke. Another solution is to choose a longer PIN
so the chance of a mis-transmission of the tones for the PIN by your carrier will generate an error message.
Rondee consistently has email delivery rates approaching 99%. If you are not receiving an email from Rondee
it typically means your ISP is blocking our email. Unfortunately this is the hardest sort of problem for Rondee
to solve because the ISPs will normally only take action if you address this issue directly to them as their customer.
If you have any concern whatsoever that someone has gotten hold of your Rondee conference PIN and is using it improperly,
we recommend creating another PIN code (you can have as many On Demand PINs as you would like). We also recommend the new
PIN code be at least six digits long for stronger security. After creating the new PIN code, you may want to delete the
old PIN code as well.
When you create a Scheduled Rondee, participants receive an email invitation. Within that email, is a link (Click
Here to View Your Invitation) that leads them to the Scheduled Rondee Invitation. In the Your Response area, there is a
drop-down list box where they can select YES, NO, MAYBE and a Comments box where they can enter text. Just below the
Comment box, is a Notification Options link. When the responding participant clicks that link, he/she can enter a different
email address to receive notifications or SMS data. There is a help button (? icon) next to the SMS field that provides further
instructions on how to enter data in that field. So, to summarize, the SMS data is entered by each responding participant --
not the conference call organizer.